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But since you probably won’t manage to address everything, a follow-up email with more information can be a great opportunity to nudge your prospect over the line. Of course, you’ll want to bring up as many important facts and answer as many questions as you can during the initial meeting or call. This could be a case study, a testimonial video, a breakdown of pricing options, a list of product integrations-anything that can help crush the doubts or objections they may still have. Whatever the reason for their stalling, you can help by reaching out with some extra information that they’ll find useful or reassuring. They may still have big gaps in their understanding of your product or have doubts about its ability to deliver the results they need. In these situations, it’s often the case that the prospect is struggling to reach a decision with the information they’ve got. Suppose it’s been over a week since you had a call or face-to-face meeting with a prospect and they still haven’t got back to you with a buying decision. So let’s take a look at some better alternatives to the “just checking in” email.ħ alternatives to “just checking in” (with examples) 1. Ultimately, you have to be thoughtful and creative about how you reach out if you want to maximize your responses. You can also keep things fresh by mixing up the medium-email is not always the best option. Give them clear-cut options so it’s easy for them to answer. Don’t leave them guessing and don’t shift the responsibility onto them to propose the next steps. It’s also important to be upfront about what you want from them. This means you have to make the message hyper-relevant to the specific person you’re contacting, drawing on their specific needs, interests, and previous interactions with your company. So the question isn’t whether you should check in on your contacts, it’s about how you should do it.Īs a general rule, you want your messages to create a sense of urgency or excitement on part of the recipient.

If they haven’t come back to you after “internal discussions”.

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If they started a product trial and you’re still waiting for their verdict.

If they verbally committed to sign a contract but then went AWOL.

If they missed a meeting or call without providing an explanation.

If you told them you’d follow up with them within a set timeframe.

There are, of course, many situations where it’s necessary to check in on your prospects and customers, such as: Thank you for your interest in RingCentral. If you can’t think of something even remotely useful to say, why should you expect the reader to care? The truth is that sales reps resort to using “just checking in” because it’s quick and easy. This is a common fault of “checking in” emails.įor example, Tom offers no additional reasons for why the report is worth reading (e.g., “I really think the winter forecasts would be of interest to you finance team.”) nor does he suggest next steps to encourage Anna to take action (e.g., “Happy to talk you through it. They (rightly) suspect that whoever wrote it wants something from them, but is hesitant about getting to the point.Īlso, notice how in the example above there’s no compelling reason for Anna to respond to Tom’s message. What’s more, your reader will naturally interpret the expression as a request for their time and attention. I was wondering if you’d had a chance to review the report I sent last week?

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📥 Are you over email? If you hit at least one of the points on our free checklist, it’s time to consider an email alternative.

7 alternatives to “just check in” (with examples).

The trouble with “just checking in” emails.

What do we mean by that? Keep reading to find out… In this post, we’ll explore some better alternatives to this inbox cliché-in fact, you might want to stay out of your contacts’ inboxes altogether. Well, one of the biggest culprits that get conversations stuck in the mud is probably the “just checking in” email-a phrase so overused that it can make your contacts reluctant to even read your messages, let alone respond to them. So why is it so hard to get a timely response? Surely that shouldn’t be that hard of a thing to do.

You have leads to nurture, deals to close, and projects to push through. Other times they’re waiting for the go-ahead from another project partner.Īnd yet, it’s absolutely vital for your business to keep conversations moving forward.

Sometimes they stall because they aren’t fully convinced that what you’re offering is right for them. Sometimes people are just too busy to get back to you.