Your shipping charges on the website includes tailgate service and subsequent delivery (if required), unless otherwise stated in your quote/invoice. If required, you will be charged additional costs by the courier company. All deliveries are kerbside / or where accessible, to door only Failure to pick up of your order from your nearest depot within 48 hours What services are not included in my shipping cost? Please carefully check over your order and shipping information before completing your order. Can I change my delivery address after my order has been placed? Unfortunately we cannot change your delivery address after you have been charged.
If tracking information does not appear initially, please come back later and check again. Note: Tracking details may need some time to appear. Once we have packed and dispatched your order, we will send you a confirmation email with a courier information and tracking number. Shipping is calculated at the cart stage during checkout, taking into calculation the quantity or items ordered, the weight, and the dimensions. Your delivery may be delayed due to unexpected volume increases or other delays outside of our control.įor larger items or multiple pallets, we use the Main Freight Express service which may take 1-2 days longer, depending on your location. Please note that 98% of deliveries are completed on time. Regional and rural areas may take longer as 3rd party contractors may be engaged for the delivery. We use a mix of shipping carriers best suited to your order size, weight and destination. In general, after leaving our warehouse, shipping will take 1-6 days to major cities across Australia, depending on your location. How long does delivery take?Īll orders are dispatched from Wollongong, NSW.
Our distribution centre is located in Wollongong, NSW, and is closed on weekends and public holidays. Your order will be dispatched within 1-2 business days. Do you deliver to remote areas in Australia?.Do you deliver to PO Boxes, Military addresses or parcel lockers?.What is SMAI not liable/responsible for?.What is covered by my Transit Insurance?.What if I am not home when my order arrives?.How will I know when my order is on the way?.What services are not included in my shipping cost?.Can I change my delivery address after my order has been placed?.Our staff appreciate your kindness and understanding when making shipping enquiries.
We recommend that you conduct regular equipment audits to ensure that all your products are correctly maintained and replaced as required.Īdd your item to cart, then proceed to checkout to see your shipping costs.Īll orders leave warehouse within 1-2 business days. Please be advised that it is the responsibility of the purchaser to ensure correct installation and maintenance of the products, and inform further users or clients of proper equipment usage and handling. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Unless otherwise specified on the product page there is a unique product policy, all products have a 3 month manufacturing warranty, starting from date of invoice. The product has not been used for its original intended purpose.If your product turns out to be faulty or damaged, SMAI will repair, replace or refund the item unless (but not limited to): All products sold by SMAI have a manufacturing warranty that covers the structural integrity of the product, and so long as the equipment is fit for its intended purpose (this excludes clearance items).
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